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CT Website Support Services

Get reliable support from a real team you can count on.

Hundreds of Connecticut organizations trust Web Solutions to provide exceptional customer service and website support. Our team goes beyond fixing issues. We provide guidance, expertise, and proactive solutions to maintain your website and keep it performing at its best.

Maintenance & Support

Our commitment to your success doesn’t end with the website launch. We provide ongoing maintenance and support services to keep your site relevant, accurate, and running optimally.

  • Help when you actually need it:  We're here for quick answers, expert guidance, and help with whatever comes up, so you're never waiting days for someone to respond.
  • Edits and updates, handled:  We handle content changes, minor edits, and small functional improvements that arise, ensuring your site stays current without you having to do it yourself.
  • Behind-the-scenes upkeep:  We keep your software, plugins, and core platform updated and secure, keeping your site protected from vulnerabilities and running smoothly behind the scenes.
  • Eyes on your site 24/7:  We continuously track your site's uptime, speed, security, and resource usage, allowing us to catch issues before they affect your customers.

Content Updates

Our team can provide ongoing content updates and content management services to keep your site up to date—building authority, engaging visitors, and improving search rankings.

  • Climbing the search rankings:  We optimize your content over time to improve your rankings and visibility in search results, attracting new visitors and avoiding stagnant messaging.
  • Fresh content, accurate info:   We give visitors a reason to come back to your site and see what's new by keeping your website information accurate and up to date, from hours and staff bios to new services and blog posts.
  • Content reviews:  We review your site's content to make sure the voice, messaging, and style stay consistent across every page, so your site reads like it was written by one business.

WordPress Updates

As an open-source platform, WordPress offers robust functionality options. Routine updates are a must for keeping your site secure, bug-free, and performing optimally.

  • Always on the latest version:  We apply WordPress core updates as they are released, so your site benefits from the newest features and security patches without you having to keep track of what version you're on or when the next update drops.
  • Plugins, reviewed and updated:  We review and update your plugins carefully, allowing your site to keep working the way it should instead of breaking because an auto-update pushed a change that didn't play nice with everything else.
  • Theme updates, handled:  We apply theme updates when they're needed to work alongside core and plugin changes, supporting a consistent look and feel while everything behind the scenes stays current.
  • No nasty surprises after updates:  We run compatibility checks after every update to make sure your core, plugins, and theme all still work together, so you don't find out something's broken when a customer tries to fill out a form or make a purchase.

Training

We offer tailored training opportunities to help you and your team master the tools you need to keep your website relevant, fresh, and accurate.

  • Hands-on training for your team: We train your team on how to manage and update your website, allowing you to make changes in-house whenever you want without having to call us for every little tweak.
  • Step-by-step documentation: We provide clear, easy-to-follow guides tailored to your specific site, so your team has something to reference when questions come up and new hires can get up to speed without starting from scratch.
  • Backup support whenever you need it: We're still here when you hit something tricky or want a second set of eyes, giving you the independence of managing your own site with the safety net of knowing help is a call away.

Security Patches & Maintenance

Security should be a top priority for all websites. We implement comprehensive security measures to protect your website from threats and vulnerabilities.

  • Patched and protected:  We apply security patches as soon as they are released, mitigating known vulnerabilities before bad actors have a chance to exploit them and turn your site into a target.
  • Malware scanning and removal:  We regularly scan your site for malicious code and clean up anything suspicious we find, leaving you with a trustworthy site that doesn't get blacklisted by browsers.
  • Firewall protection:  We configure and maintain a firewall that blocks malicious traffic before it reaches your site, keeping the vast majority of attack attempts stopped at the door instead of making it inside.
  • Reliable backups, ready when you need them:  We keep regular backups of your site in case something ever does go wrong. Whether it's a hack, a broken update, or an accidental deletion, we can restore your site quickly.