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Want More Facebook Engagement? Try These 11 Tactics

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Since its launch in 2004, Facebook has grown exponentially, and now has 2.5 billion monthly active users and more than 90 million Facebook business pages. While the number of users and pages have both increased, user engagement on Facebook business pages has been declining for several years.

On Facebook, “engagement” is defined as any action someone takes on your page, including comments, shares, and likes or other reactions. According to the 2019 Social Media Industry Benchmark Report, Facebook engagement dropped across every industry from 2018 to 2019, with the median engagement now at 0.09% across all industries, down from 0.16% the previous year.

This dramatic decline is partly due to a change in the way Facebook displays content from businesses—in 2018 Facebook started prioritizing content from friends and family and “demoting” content from brands. If you have a Facebook business page, that means people are less likely to see your content, and of course they can’t engage with content they never see in the first place.

One way to increase the visibility of your Facebook posts is to get more engagement from your users. Posts with more engagement are more likely to show in the Facebook newsfeed, which means more potential for engagement and more visibility for your company. In addition, seeing engagements on a post will encourage others to chime in with their own comments or reactions.

When you’re trying to increase engagement on your Facebook business page, try these tactics.

  1. Learn more about your audience. The best way to get visitors to engage with your Facebook posts is to know and understand the people who visit your page, including their demographics, their interests, when they are online, and what other sites they visit, all of which is available in Facebook Insights. The more you understand your audience, the easier it will be to come up with the right content for your page. 
  2. Create great content that invites a response. It’s a given that the content you post on your Facebook business page should be relevant and interesting to the reader, but to get your followers to engage with the content rather than just skimming it and moving on, your posts should make them actually feel something. Aim for posts that make readers smile, think, laugh, or even cry—posts that are emotionally compelling enough to prompt them to react.
  3. Post at the right times. There is no “right” day or time to post on Facebook for the most engagement. According to a study by Buffer, the best time of day to post is from 1-3 p.m., and posts on Thursdays and Fridays get 18% more engagement than posts made on other days. Buzzsumo found that the best day of the week for engagement is Sunday, and posts made between 9-11 p.m. get the most engagement. Rather than post according to some generic research, find the most effective posting times for your company by tracking engagement over the course of a few months and using the data available in Facebook Insights.
  4. Analyze your most popular posts. When one of your posts hits it big with engagements, take a close look to see what made it successful. What type of format was it—image, GIF, video? When was it posted? Was there something that made it especially timely or interesting for readers? What tone did it take, was it funny, sad, informational? Collect all the data you can about successful posts and use that information to test what works best to try to replicate that success.
  5. Make your Facebook content mobile-friendly. According to Statistica, as of January 2020, 79% of people who access Facebook do so exclusively on a smartphone. With so many potential customers using a mobile device to visit your page, you need to make sure your posts are attention-grabbing and short—studies show that posts between 40 and 80 characters (about 8-15 words) get the most engagement.
  6. Focus on your fans. One of the best ways to get people to engage with your Facebook business page is to explicitly invite them to. Don’t just ask for a like or a share, ask users to share something substantive like feedback on a product idea, photos or videos related to your products or services, tips and tricks, or excerpts of reviews posted on other sites.
  7. Interact with your followers. Engagement goes both ways—if you want your page visitors to engage with you, you need to engage with them. Be sure to respond promptly to comments and questions, and deal with any negative feedback quickly and courteously.
  8. Experiment with video. When it comes to Facebook engagement, video rules. According to an analysis of 777 million Facebook page posts by BuzzSumo, videos get 73% more engagement than photos. Any video is good, but some types are better than others. Facebook’s algorithm favors “native” videos that are uploaded directly to Facebook rather than as a link to YouTube or a company website, and Facebook live videos get 6 times more interactions and 10 times more comments than prerecorded videos.
  9. Ask a question. According to research by BuzzSumo, questions are more likely to get engagements on Facebook than any other post type except video. To encourage meaningful interactions (which Facebook prioritizes in the newsfeed), post a thought-provoking or fill-in-the-blank question related to your brand and ask your followers to post their answers.
  10. Use hashtags. Facebook isn’t the place to add a bunch of hashtags, as you might do on Twitter or Instagram, but strategically using one or two key hashtags can help you increase engagement on your Facebook business page. Adding a trending hashtag to a relevant post can help your post appear in searches for that hashtag, and they can be an additional incentive for readers to interact with your post in some way.
  11. Follow Facebook's suggestions. Facebook itself offers several ideas for posts to increase engagement, including running a contest or giveaway, announcing exclusive news, celebrating a holiday, or sharing anecdotes.